Back Pain Resource Center - Security

Back Pain Relief Online is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.

Basic Confidentiality Policy

It is Back Pain Relief Online policy that personal information, such as your name, postal and email address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, accessible only by designated staff, and used only for the purposes for which you provide the information (such as to reply to your request or to handle your complaint). For example, when you file a complaint about a business online, the personal information you provide will be used to process your complaint.

If you also indicate on our sites that you would like to receive information about Back Pain Relief Online products or promotions, your personal information will be added to the Back Pain Relief Online mailing lists. You can indicate your desire when completing one of our contact forms or when you send us email. All those entering online orders will automatically be added to our mailing list. If at any time you change your mind and would like to add or remove your name from the Back Pain Relief Online's mailing list, or correct your personal information, please let us know through our contact form.

Types of Information collected
Back Pain Relief Online collects the following types of information: Name and email address information from those submitting contact forms, and billing information (name, address, phone, email, credit card information, etc.) from those placing online orders. Also, our host system does collect anonymous information on our site's visitors as described below (see No Computer Tracking of Identifiable Information). Whenever "sensitive information" (credit card numbers) is transmitted or received, it is done so in an encrypted manner to assure privacy. Back Pain Relief Online does not currently process its credit card orders electronically over the net. Instead, all credit card information is processed offline.

No areas on our website condition access on the disclosure of individually identifiable information, such as user-password protected areas.

Back Pain Relief Online also has a message board where it allows its visitors to both post and read messages. We retain the right to delete or otherwise edit these messages as we deem appropriate. In addition, testimonials which are offered by customers may be used and publicly posted on our web site. These testimonials will be edited so that the person's identity remains confidential. If at any time a person wishes that his/her testimonial no longer to be used by Back Pain Relief Online, that person just needs to let us know through our contact form

Prospect Information Back Pain Relief Online does not directly solicit any prospect information (prospect information is information about one person submitted by someone else). The only type of prospect information we collect is: if a customer asks us to email information to someone else or if someone submits a different person as the party who a product is being shipped to. In any event, prospects have the same rights of access and correction as regular visitors to our website. With the possible exception of your own marketing (sending information that a person requested we send to a prospect), prospect information will only be used for the purposes for which it is submitted. Prospect information will NEVER be shared outside the company with any third parties for any purpose. Prospects also have the same level of choice (at least at the time of first contact) regarding marketing as those individuals who actually visit our website. We do not currently market to prospects other than as discussed above.

Access to Information
If at any time you change your mind and would like to add or remove your name from a Back Pain Relief Online mailing list, or would like to review or correct your personal information, please let us know of your requested changes through our contact form. In order for you to gain access to any sensitive information like credit card information, you will be required to provide unique, identifying information that will assure us that you are in fact the person whose information you are requesting.

No Release of Information to Third Parties

Personal information will not be released to third parties for any reason. There are no other circumstances under which we will provide or sell personal information to third parties.

No Computer Tracking of Identifiable Information

Our computer is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not email addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by our staff.

In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, what search site visitors come from, what search terms are used, and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information. Some of this information is collected by our host server, and some may be collected by the use of third party tracking software. Any information collected by third party software is password protected on their server and no other party has access to it.